Thiessen Law Firm - Houston, TX
Job details
Job Summary
We are seeking a dynamic and bilingual (Spanish/English) Pre-Litigation Legal Assistant specializing in Personal Injury cases. This vital role involves providing comprehensive legal support during the pre-litigation phase, ensuring smooth case progression from initial client contact through to filing of claims. The ideal candidate will demonstrate exceptional organizational skills, and a proactive approach to client communication. Your energetic and detail-oriented mindset will contribute to a thriving legal team dedicated to advocating for clients and managing complex personal injury cases efficiently.
Client Intake and Onboarding
- Handle incoming calls, inquiries, and potential client leads with professionalism, empathy, and urgency.
- Conduct initial client intake by gathering accident details, injury information, insurance information, and other relevant case facts.
- Communicate with prospective clients in English and Spanish to understand their needs and collect necessary information.
- Follow up with potential clients to obtain missing information, documents, and signatures.
- Assist with new client onboarding, including preparing representation agreements, authorizations, and other required documents.
- Coordinate consultations and appointments with attorneys and other team members.
- Maintain accurate intake records and ensure potential cases are promptly communicated to the appropriate team members.
Personal Injury Case Support
- Assist attorneys and case managers with the organization and management of personal injury cases from intake through settlement.
- Request, collect, and organize medical records, medical bills, accident reports, insurance information, photographs, and other supporting documentation.
- Communicate with clients regarding medical treatment, appointments, documentation requests, and case-related updates.
- Coordinate with medical providers, insurance companies, and other third parties as needed.
- Maintain accurate electronic case files, update case management software, and track important deadlines and follow-up tasks.
- Assist with preparing correspondence, legal forms, demand packages, and other case-related documents.
- Follow up on outstanding records, bills, insurance information, and other documentation necessary for case development.
- Support case managers with settlement documentation, medical lien information, and file preparation for case resolution.
- Assist with administrative tasks and other duties as assigned by attorneys and case managers.
Client Communication and Customer Service
- Serve as a professional and compassionate point of contact for clients.
- Provide timely follow-up and help clients understand the information and documentation needed for their cases.
- Ensure client calls, emails, and messages are handled promptly and routed appropriately.
- Maintain confidentiality and handle sensitive client information with discretion.
- Build positive relationships with clients while delivering a high level of service and attention to detail.
Qualifications and Requirements
- Bilingual in English and Spanish (required).
- At least 2 years of experience in personal injury law (required).
- Experience with client intake, onboarding, or pre-litigation case support strongly preferred.
- Familiarity with personal injury claims, medical records, medical billing, insurance documentation, and accident reports.
- Excellent verbal and written communication skills in both English and Spanish.
- Strong organizational skills and the ability to prioritize multiple tasks in a fast-paced environment.
- Excellent customer service skills and the ability to communicate with injured clients compassionately and professionally.
- Proficiency with computers, email, document preparation, and case management software.
- High level of accuracy, attention to detail, and follow-through.
- Ability to work independently and collaboratively with attorneys, case managers, and administrative staff.
- Must be able to work in person at our Houston Heights office.
Join our team to make a meaningful impact by supporting clients through challenging times with professionalism and enthusiasm! We value proactive individuals who thrive in fast-paced environments and are committed to delivering exceptional legal support in personal injury cases.
Pay: $22.00 - $25.00 per hour
Expected hours: 40.0 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- Wellness program
Work Location: In person